Privacy Policy
Privacy Policy
Privacy Policy
Your Privacy Matters
Your Privacy Matters
At FriendlyMind, protecting your personal data is one of our highest priorities. Mental health conversations require a particularly high level of confidentiality, and we are committed to handling your information responsibly, transparently, and securely.
Our services are designed in accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nDSG).
At FriendlyMind, protecting your personal data is one of our highest priorities. Mental health conversations require a particularly high level of confidentiality, and we are committed to handling your information responsibly, transparently, and securely.
Our services are designed in accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nDSG).
At FriendlyMind, protecting your personal data is one of our highest priorities. Mental health conversations require a particularly high level of confidentiality, and we are committed to handling your information responsibly, transparently, and securely.
Our services are designed in accordance with the EU General Data Protection Regulation (GDPR) and the Swiss Federal Act on Data Protection (nDSG).
What Data We Collect
What Data We Collect
What Data We Collect
Depending on how you use FriendlyMind, we may collect:
Name and email address (if you create an account)
Account information
Device and browser information
Usage statistics
Messages you choose to share with our AI assistant
Support requests
We only collect the data necessary to provide and improve our services.
Depending on how you use FriendlyMind, we may collect:
Name and email address (if you create an account)
Account information
Device and browser information
Usage statistics
Messages you choose to share with our AI assistant
Support requests
We only collect the data necessary to provide and improve our services.
How We Use Your Data
How We Use Your Data
How We Use Your Data
FriendlyMind uses artificial intelligence to generate responses.
Your conversations may be processed securely to:
Generate responses
Improve service quality
Detect abuse or harmful activity
Maintain platform reliability
We never sell your personal data.
FriendlyMind uses artificial intelligence to generate responses.
Your conversations may be processed securely to:
Generate responses
Improve service quality
Detect abuse or harmful activity
Maintain platform reliability
We never sell your personal data.
FriendlyMind uses artificial intelligence to generate responses.
Your conversations may be processed securely to:
Generate responses
Improve service quality
Detect abuse or harmful activity
Maintain platform reliability
We never sell your personal data.
AI Conversations
AI Conversations
AI Conversations
Your information is used to:
Provide access to FriendlyMind
Deliver AI-powered mental wellbeing support
Improve conversation quality and user experience
Maintain security and prevent misuse
Respond to customer support requests
Comply with legal obligations
Where possible, conversations are anonymized or pseudonymized.
Your information is used to:
Provide access to FriendlyMind
Deliver AI-powered mental wellbeing support
Improve conversation quality and user experience
Maintain security and prevent misuse
Respond to customer support requests
Comply with legal obligations
Where possible, conversations are anonymized or pseudonymized.
Data Storage & Security
Data Storage & Security
Data Storage & Security
We implement industry-standard security measures including:
Encryption in transit (TLS)
Secure cloud infrastructure
Access control
Logging and monitoring
Regular security updates
Access to personal information is restricted to authorized personnel only.
We implement industry-standard security measures including:
Encryption in transit (TLS)
Secure cloud infrastructure
Access control
Logging and monitoring
Regular security updates
Access to personal information is restricted to authorized personnel only.
Third-Party Services
Third-Party Services
Third-Party Services
To operate FriendlyMind, we may use trusted service providers for:
Cloud hosting
Authentication
Payment processing
Analytics
AI model providers
All providers are carefully selected and required to comply with applicable privacy regulations.
To operate FriendlyMind, we may use trusted service providers for:
Cloud hosting
Authentication
Payment processing
Analytics
AI model providers
All providers are carefully selected and required to comply with applicable privacy regulations.
Your Rights
Your Rights
Your Rights
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate information
Delete your account and data
Restrict processing
Export your data
Withdraw consent
Object to certain processing activities
Requests can be submitted at any time
Depending on your jurisdiction, you may have the right to:
Access your personal data
Correct inaccurate information
Delete your account and data
Restrict processing
Export your data
Withdraw consent
Object to certain processing activities
Requests can be submitted at any time
Data Retention
Data Retention
Data Retention
We retain personal information only for as long as necessary to provide our services or to comply with legal obligations.
When data is no longer required, it is securely deleted or anonymized.
We retain personal information only for as long as necessary to provide our services or to comply with legal obligations.
When data is no longer required, it is securely deleted or anonymized.
Cookies
Cookies
Cookies
FriendlyMind uses essential cookies required for the operation of the platform.
With your consent, we may also use analytics cookies to improve our services.
You can manage your cookie preferences at any time.
FriendlyMind uses essential cookies required for the operation of the platform.
With your consent, we may also use analytics cookies to improve our services.
You can manage your cookie preferences at any time.
Children's Privacy
Children's Privacy
Children's Privacy
FriendlyMind is not intended for children under the applicable minimum age required by local law.
If we become aware that personal information has been collected from a child without appropriate consent, we will remove it promptly.
FriendlyMind is not intended for children under the applicable minimum age required by local law.
If we become aware that personal information has been collected from a child without appropriate consent, we will remove it promptly.
Contact
Contact
If you have questions regarding privacy or data protection, please contact:
If you have questions regarding privacy or data protection, please contact:
Updates to this Privacy Policy
Updates to this Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be communicated through the platform or via email where appropriate.
We may update this Privacy Policy from time to time.
Any significant changes will be communicated through the platform or via email where appropriate.
Company
Legal & Compliance
Privacy Policy